Singaraja- Improving service performance is a serious concern of the University of Education of Ganesha (Undiksha). This requires structured and massive innovation from every component of the campus. This is important, considering that the challenges of higher education in the future are increasingly complex and unpredictable. This emphasized Prof. Dr. Wayan Lasmawan, as Deputy Chancellor for Planning, Administration, Finance, and Resources when met in his office, Thursday (12/12/2019).
According to Lasmawan, at Undiksha, the development of staff performance productivity has been carried out continuously by relying on 9 basic methods, namely: education (increasing academic qualifications), training, competency testing, promotion, apprenticeship, job enrichment, benchmarking, job rotation, and coaching. However, until now, this strategy has not shown comparable results. In this context, an in-depth evaluation must be carried out in this regard. One that is currently being done is to optimize the roles and responsibilities of his direct supervisor. This is intended to foster teamwork responsibility among administrative staff in order to realize excellent service and institutional quality achievement productivity.
On this occasion, it was emphasized that in general, the performance of the administrative staff at Undiksha was quite good. However, this is not a guarantee in line with the challenges of the times and the demand for the quality of higher education performance in the future. For this reason, the Deputy Chancellor, who is very familiar with administrative staff, stated that he would continue to strengthen the online-based performance appraisal system that had been in effect since 2018. He hoped that through this breakthrough, the dimensions of transparency and accountability for employee performance could be more translated, because everyone could see and provide an assessment of staff performance achievements, both personally and institutionally. “This is very important to do so that the services provided to the community by Undiksha are increasing and are at the quality level of stakeholders as users and owners of the rights to the services in question,” he said.
To further strengthen efforts to increase staff performance productivity, Lasmawan also emphasized that each administrative staff, both personally and in each section, should carry out 7 (seven) basic steps so that their performance can increase, namely: (1) always plan what will be done according to the task main tasks and functions, (2) estimating time to complete work, (3) making performance priority scales, (4) eliminating distractions that may occur, (5) delegating tasks to subordinates or optimizing teamwork, (6) conducting weekly or daily evaluations of performance that have been done, and (7) make yourself comfortable by always thinking positively at work. “If these 7 things have been able to become habits or habits, then undoubtedly whatever work will be able to be completed properly and in accordance with expectations,” said this academician with the zodiac sign Pisces.
On the other hand, the supervisory and modeling role of superiors is another factor that also greatly contributes to the realization of a healthy performance climate. Therefore, he inspired the heads of bureaus, section heads, sub-section heads, and related officials within Undiksha to always be able to be role models for their subordinates, by performing well while continuing to supervise the entire staff under them. Through performance management with an online-based modeling and assessment system, it is believed that in the not-too-distant future, the performance and productivity of all staff will improve and be able to face all forms of dynamics of the era. Increasing productivity, performance, and staff loyalty to the institution, takes time and a consistent strategy, therefore, the courage to innovate while still prioritizing creativity, collaboration, communication, and harmony, all of that is not a dream, but the promised certainty of Undiksha’s performance. Lasmawan emphasized that “when your actions inspire others to dream more, learn more, do more, and be more successful, why be afraid to innovate? (rls)
